Privacy Policy

This Privacy Policy explains how Mashriq (“we”) collects and uses personal data when you visit mashriq.shop, place an order, or message us on WhatsApp.

Data we collect

• What you give us: your name, phone number, city, delivery address, the product and quantity you choose, and anything else you write in the order form or send us.
• Unfinished orders: if you start filling in the order form, we may save the details you typed even if you do not finish, so that we can contact you about your order.
• WhatsApp: your WhatsApp number and profile name, the messages, voice notes and photos you send us, and the advertisement that brought you to the chat.
• Collected automatically: your IP address and the approximate location it shows, your browser and device type, the pages you visit, the site that sent you here, and advertising identifiers such as click IDs in the link you opened and cookies set by advertising platforms.

How we use your data

• To process, confirm and deliver your orders, and to contact you by phone or WhatsApp about them.
• To answer your questions.
• To prevent fraud, duplicate orders and abuse.
• To measure and improve our advertising and our pages.
• To meet our legal and accounting obligations.

Automated WhatsApp assistant

Your WhatsApp messages may be answered by an automated assistant that uses artificial intelligence. Your messages and voice notes are sent to our AI provider to produce the replies. You can ask to speak to a person at any time.

Who receives your data

• Delivery, order-confirmation and call-centre partners, who receive the details needed to handle your order.
• Advertising and analytics platforms such as Meta, TikTok, Snapchat and Google, which receive information about visits and orders, with advertising identifiers and your contact details in hashed form.
• Service providers that run our pages, messaging, order sheets and notifications, including hosting, WhatsApp (Meta) and AI providers.
• Public authorities, when the law requires it.

Some of these providers may process data outside your country.

Cookies

We and our advertising partners use cookies and similar browser storage to remember your visit, show you the same version of a page, and measure our advertising. You can clear or block them in your browser settings.

How long we keep your data

We keep your data only as long as we need it for the purposes above or as the law requires.

Your rights and how to delete your data

You can ask us to show you, correct or delete your personal data, and you can ask us to stop contacting you. To do so, email contact@mashriq.shop or tell us in the WhatsApp chat. We will act on your request as soon as we can, unless the law requires us to keep the data.

Children

Our pages are not intended for children under 18, and we do not knowingly collect their data.

Changes to this policy

We may update this policy. The date at the top shows the latest version.

Contact us

Mashriq
Email: contact@mashriq.shop