Refund and Return Policy

Our orders are paid in cash on delivery, so you never pay before you receive your parcel. This policy explains what happens if something is wrong with your order or you want to return a product.

Refusing a parcel

If the parcel is visibly damaged or is not what you ordered, you can refuse it at delivery and you pay nothing.

Damaged, wrong or missing products

If a product arrives damaged, wrong or incomplete, contact us within 7 days of delivery with your name, the phone number used for the order and, if you can, a photo. We will send you a replacement or refund you, at no cost to you.

Returning a product

• You can ask to return a product within 7 days of delivery by contacting us first.
• For hygiene reasons, health, beauty and personal-care products can be returned only unopened, unused and in their original packaging, unless they arrived damaged or wrong.
• Return shipping is paid by us when the product was damaged, wrong or not as described, and by you in other cases.

Refunds

Once we receive the returned product and check it, we refund the amount you paid within 14 days, by bank transfer, mobile money or another method agreed with you. Delivery fees are refunded when the return is due to our mistake.

Cancelling an order

You can cancel your order free of charge at any time before it is shipped: just tell us by phone, WhatsApp or email.

Your legal rights

This policy does not limit the rights that consumer law gives you in your country.

Contact us

Mashriq
Email: contact@mashriq.shop