Terms of Service

These terms apply when you use mashriq.shop, order from Mashriq (“we”), or message us on WhatsApp. By placing an order you accept them.

Orders

Orders are paid in cash on delivery unless we tell you otherwise. An order is a request: we may call or message you to confirm it. We may refuse or cancel an order, for example if a product is out of stock, the details are wrong, or we suspect fraud.

Prices

Prices are shown on the product page or in the chat, in the local currency. Any delivery fee is shown there or told to you before your order is confirmed.

Delivery

Our delivery partners bring your order to the address you gave us. Delivery times are estimates. You pay the delivery agent when you receive your order, so please keep your phone reachable. See our Shipping and Delivery Policy.

Returns and problems

If your product arrives damaged, wrong or not as ordered, contact us as soon as possible with your order details and we will look for a solution. See our Refund and Return Policy. Nothing in these terms removes the rights that consumer law gives you in your country.

Product information

We try to keep product descriptions and photos accurate. Results can differ from person to person. Product information is not medical advice: if you have a health condition, are pregnant or breastfeeding, or take medicine, ask a doctor before use.

WhatsApp assistant

Our WhatsApp replies may come from an automated assistant. The price, offer and details in your final order summary are the ones that count. You can ask to speak to a person at any time.

Using our pages

Please give true details and do not place false orders or misuse our pages or chat.

Liability

As far as the law allows, we are not responsible for delays or losses caused by events outside our control. Nothing here limits any liability that cannot legally be limited.

Applicable law

These terms are governed by the laws of the country where we are established.

Changes to these terms

We may update these terms. The date at the top shows the latest version.

Contact us

Mashriq
Email: contact@mashriq.shop